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Frequently Asked Questions
    About JediServers.com:
  1. Do you support any other games besides Jedi Knight?
  2. Do you offer Web site or E-Mail hosting?
  3. Do you offer Private-only server hosting?
  4. Do you offer discounts for multiple items or pre-payment?
  5. Do you offer discounts or compensation for referrals?
  6. Do you sponsor or offer free servers in exchange for advertising?
  7. Do you offer part-ownership or profit sharing?

    About the Game Servers:
  8. How much do the servers cost?
  9. What is the setup/startup fee?
  10. How quickly will my server be set up?
  11. What is the server hardware?
  12. What is the server connection speed?
  13. What is the server software?
  14. Where are the servers located?
  15. Will I get my own IP or just a port?
  16. Can I test my ping and connection to JediServers.com?
  17. Can I visit a test or customer server to see how it performs?
  18. How many servers do you install on each box?
  19. Do you perform backups?

    About My Server Setup:
  20. Do I get an FTP Account for uploading maps, skins and mods?
  21. Can I run a non-1.04 JK2 patch?
  22. May I install a mod?
  23. How do I restart my server?
  24. May I adjust server settings?
  25. May I make my server private if I want to?

    About the Server Tracker:
  26. Do I have to know ASP or PHP to set up the Server Tracker?
  27. What sites can display the Server Tracker?
  28. How do I control my Server Tracker?

    About Customer Service:
  29. How can I contact a Customer Service person?
  30. What will you do with my personal information?
  31. What are the JediServers.com Terms of Service?
  32. How does JediServers.com take payments?
  33. How much time do I have to make a payment?
  34. How may I make a one-time payment?
  35. How can I cancel my service?
  36. Where can I get help about server setup?
  37. How can I get my other questions answered?

  1. Do you support any other games besides Jedi Knight?
    We support VERY FEW games. We pride ourselves in being focused on, and being experts in the Jedi Knight II: Jedi Outcast and Jedi Knight: Jedi Academy communities, because we know we are best equipped to support those games we understand best. We're not some faceless host that is trying to support the whole world of games. If you're interested in non-JK games, please check out our sister site at HalfLifeHost.com.

  2. Do you offer Web site or E-Mail hosting?
    No, we do not. By staying with JK2 and JKA game servers only, we are able to offer the best pricing known to man!

  3. Do you offer Private-only server hosting?
    Not yet. Since our rates are pretty much for public servers at private server prices, we make no money for discounting servers further for private-only hosting. We may offer this in the future, if we can establish a market for it.

  4. Do you offer discounts for multiple items or pre-payment?
    Sometimes, yes. Please contact us with what you have in mind, and we'll talk!

  5. Do you offer discounts or compensation for referrals?
    Of course! Anyone bringing in a referral who becomes a customer will receive one free month of game server hosting. Both the customer and the referral must remain customers for the next three months before the free month is awarded. Refer a new customer every month and your hosting will be free forever!

  6. Do you sponsor or offer free servers in exchange for advertising?
    If you have a Web site that gets LOTS of traffic, or if you have a major scheduled event that gets LOTS of players, please contact us. We might be interested in offering a free game server. We do not sponsor clans, ever. Only larger community Web sites. E-mail sent to us asking, "Can I have a free server?" will be ignored.

  7. Do you offer part-ownership or profit sharing?
    Not at this time.

  8. How much do the servers cost?
    Server pricing for various sizes can be found here. You'll find that they are incredibly low!

  9. What is the setup/startup fee?
    There is no setup or startup fee! Just pay your first month's rental and we'll set you up!

  10. How quickly will my server be set up?
    We typically set up your server in no more than 1-2 business days (weekdays), after confirming your payment.

  11. What is the server hardware?
    Our Central US JediServers.com game servers are hosted on dedicated dual Intel Xeon 2.0 GHz PCs (4.0 GHz of processor power per box), with 1GB of RAM, and twin mirrored 73GB SCSI hard drives.

    Our West Coast US JediServers.com game servers are hosted on dedicated dual Intel Xeon 2.4 GHz PCs (4.8 GHz of processor power per box), with 1GB of RAM, and a 120GB IDE hard drive.

    Our East Coast US JediServers.com game servers are hosted on dedicated dual Intel Xeon 2.6 GHz PCs (5.2 GHz of processor power per box), with 2GB of RAM, and a 60GB IDE hard drive.

  12. What is the server connection speed?
    Our Central US JediServers.com game servers are on an OC-3 (155 Mbps) system, our West Coast US JediServers.com game servers are on 1 10Mbps system, and our East Coast US JediServers.com game servers are on a multiple 100Mbps system. The proximity to major Internet backbones is quite good in all cases, so we supply great pings to just about any location. See Question #14 below for IPs that you can ping and see for yourself. We feel that these bandwidth allowances are more than adequate for all server needs. While multiple customers may share a single box, each box has its own dedicated connection, and we keep each one under-utilized to provide the best performance.

  13. What is the server software?
    All JediServers.com game servers are installed under Red Hat Linux 7.3 or 9.0.

  14. Where are the servers located?
    We offer servers from three major locations. Each location (with test JK2 and JKA IPs for you to ping and to join) is listed here:

    • WEST: San Diego, California, USA
      JK2: 216.55.166.60
      JKA: 216.55.167.108

    • CENTRAL: Houston, Texas, USA
      JK2: 66.98.176.201
      JKA: 66.98.195.129

    • EAST: Washington, DC, USA
      JK2: 69.31.5.133
      JKA: 69.31.5.147

  15. Will I get my own IP or just a port?
    Each JediServers.com game server gets its own unique IP address, with the port generally set up at 28070 or 29070.

  16. Can I test my ping and connection to JediServers.com?
    Absolutely! Just see Question #14 above for a list of IPs to visit. Each will be different, depending on the location. When you order, please choose the location that best suits your needs.

  17. Can I visit a test or customer server to see how it performs?
    Yes! Just contact us for a list of customers' servers to visit.

  18. How many servers do you install on each box?
    It varies from box to box. The number of servers we install depends on the amount of resources and bandwidth being used on that box. We do our best to ensure that all servers on each box are running smoothly!

  19. Do you perform backups?
    We backup all server "cfg" files weekly. We do not backup mod, map, skin, or PK3 files of any kind. If something goes wrong, you will need to upload your PK3 and mod files again.

  20. Do I get an FTP Account for uploading maps, skins and mods?
    Yes, you have a 500MB FTP account in which you may upload any map, mod, skin or cfg you please.

  21. Can I run a non-1.04 JK2 patch?
    Unfortunately, no. we have not found a sufficiently stable 1.02 or 1.03 Linux-based server application, and all attempts to offer non-1.04 servers on our Linux platform have met with frequent unpredictable crashes. If you know of a stable server for the patch you're interested in running, then it's possbile something can be worked out!

  22. May I install a mod?
    You may run any mod you like! However, it will require a JediServers.com staff member in order to install it for you. We will not help you configure your mod. That's your job. But we will install it for you, usually the same day you request it.

  23. How do I restart my server?
    You may restart your server by typing "/rcon quit" in your console. The server will quit and automatically restart within 30 seconds. If you find it has not restarted, please contact us immediately! In addition, we will provide you with a Web-based login area, where you can perform such tasks as start your server, stop your server, and clear out cache and log files. Other tools are coming soon!

  24. May I adjust server settings?
    You may adjust any server settings you like, as long as you do NOT change the following:
    sv_maxClients: You may not increase the number of player slots beyond the size of the server you are renting.

    sv_maxRate: You may not increase the per-player allowed bandwidth beyond 6,000 bytes. This number is quite smooth for all JK2 and JKA players.
    If you change the two forbidden server settings, all of your servers will be canceled and you will NOT be given a refund of unused server time. We monitor those settings continuously.

  25. May I make my server private if I want to?
    Absolutely!

  26. Do I have to know ASP or PHP to set up the Server Tracker?
    Not at all! When you subscribe to our Server Tracker, we issue you a snippet of HTML code that you only need to paste onto any Web page you want!

  27. What sites can display the Server Tracker?
    Since the tracker is ONLY HTML, any site can display it, even GeoCities or Tripod!

  28. How do I control my Server Tracker?
    You will be given a login username and password at JediServers.com, where you can enter via our Members Only section. Inside you will be able to tell your Server Tracker what IP and port it should track, and change your font and background color settings.

  29. How can I contact a Customer Service person?
    You can contact Customer Service by clicking here section.

  30. What will you do with my personal information?
    JediServers.com keeps all customers' personal information confidential. JediServers.com does not and will not engage in any activity where customer information is given or sold to other organizations, except where ordered to do so by a properly-authorized officer of the law.

  31. What are the JediServers.com Terms of Service?
    You may read our Terms of Service document by clicking here. All customers are required to accept this agreement prior to placing an order.

  32. How does JediServers.com take payments?
    We can take credit cards, PayPal, checks, money orders or Western Union. All payments must be made in U.S. funds. If you live outside the U.S. and do not have a credit card, you can secure an International Money Order in U.S. funds from your local Post Office.

  33. How much time do I have to make a payment?
    If you are paying by automatic credit card debit, you will not fall behind because the payments are automatically taken out of your credit card every month. For manual payments, you will have 10 days AFTER your due-date as a grace period in which to pay your bill. On the 11th day following your due date, your servers will be terminated if we have not received payment.

  34. How may I make a one-time payment?
    You may make a one-time or "manual" payment in any form at any time by logging into your account through the JediServers.com home page.

  35. How can I cancel my service?
    You may cancel your service at any time by logging into your account through the JediServers.com home page. Once canceled, your server will continue to run until the billing period for which you have paid has expired. We offer no refunds or pro-rating for unused server time.

  36. Where can I get help about server setup?
    If, after consulting the forums and articles you are still having problem with your setup, contact a Customer Service Representative and we will help you.

  37. How can I get my other questions answered?
    For any other questions, simply contact us or use our forums. Someone will get in touch with you promptly!

  
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